Quickly access online help

To help our court recording community around the world, For The Record’s Support Portal provides quick access to insights from our technical experts.

Log in or register for a free online account to submit a support request, track progress of an existing request, or search for advice in our continuously updated knowledge base.


  • Free, 24/7 access to FAQs and a knowledge base of useful tips and answers
  • Valuable, on-hand information to maximize productivity
  • Efficient system for logging and tracking requests


Ensure our support team can resolve your query quickly and effectively with these best practice tips:

  • Check your spam filters in your email settings and ensure you whitelist support@fortherecord.com
  • Provide a contact phone number so our support team can talk through solutions and resolve issues quickly

Additional support

While the FTR Support Portal provides convenient, online access to helpful information, we understand that some users may want extra support.

For The Record offers additional support, including:

Product Updates

  • Access the latest release information for our Cloud Platform Solutions or download patches for FTR Gold. 


  • Download FTR Gold setup, user, and quick reference guides that cover installation through to workflows and features.


  • Sign up to FTR E-Learning courses for online, self-paced product training.

Support contracts

  • Choose the right level of support, with our experienced technicians on-hand to help your specific application, needs, and budget.